Shipping policy

Shipping Policy – California Willow

Last Updated: May 22, 2026

Thank you for shopping with California Willow. We are committed to delivering your orders safely and efficiently.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Please note:

Orders are not processed on weekends or holidays.

During high-demand periods, processing times may be slightly delayed.

2. Shipping Time

Estimated delivery times vary depending on your location:

United States: 5–10 business days

International Orders: 7–20 business days

Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free shipping promotions may be offered from time to time on eligible orders.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

Please allow up to 48 hours for tracking information to update.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

Customers are responsible for any additional customs charges that may apply.

6. Incorrect Address Information

Please ensure your shipping address is correct before placing your order.

California Willow is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us immediately after placing your order.

7. Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact our support team. We will work with the shipping carrier to assist you.

However, California Willow is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances beyond our control.

8. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

Your order number

Photos of the damaged item and packaging

We will review the issue and provide a suitable resolution.

9. Contact Us

If you have any questions about shipping or delivery, please contact us:

California Willow

Email: support@californiawillow.com