Refund policy

Return & Refund Policy – California Willow

Last Updated: May 22, 2026

At California Willow, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.

The item must be in the original packaging.

Proof of purchase or order number is required.

Certain items may not be eligible for return, including:

Final sale or clearance items

Gift cards

Personalized or custom-made products

Used or damaged items caused by the customer

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Your refund will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number

Photos of the item and packaging

We will work quickly to resolve the issue with a replacement or full refund.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellation

Orders can only be canceled within 12 hours of purchase. Once processing or shipping has started, the order cannot be canceled.

If you have any questions regarding returns or refunds, please contact us at:

California Willow

Email: support@californiawillow.com