Privacy policy

Last Updated: May 22, 2026

At California Willow, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our store.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Full name

Shipping and billing address

Email address

Phone number

Payment details

IP address and device information

Order history and browsing behavior

2. How We Use Your Information

We use your information to:

Process and fulfill orders

Provide customer support

Send order confirmations and shipping updates

Improve our website and services

Prevent fraud and unauthorized transactions

Send promotional emails or offers (only if you opt in)

3. Payment Information

Payments are processed securely through trusted third-party payment providers. California Willow does not store your full payment card details on our servers.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary to operate our business, including:

Payment processors

Shipping carriers

Email marketing platforms

Analytics and advertising partners

These providers only receive the information necessary to perform their services.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve user experience

Remember preferences

Analyze website traffic

Personalize advertisements

You may disable cookies through your browser settings, though some features of the website may not function properly.

6. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal information

Correct inaccurate data

Request deletion of your data

Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

8. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

California Willow

Email: support@californiawillow.com